Refund policy

The Important Stuff:
- All sales are FINAL unless item is defective.
- You have 7 days to submit a return request or report a missing package- you can do this at ellesdancewear@gmail.com
- If return is accepted, you will be responsible for return shipping and your original method of payment will be refunded as soon as the item is received and approved.

*** With that said, we want you to be happy with your new gear! Please don't hesitate to reach out to us via email at ellesdancewear@gmail.com or through Instagram with any questions you might have in reference to sizing, measurements, materials, garment care, etc. We'd be happy to hear from you! ***

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (if applicable).

Due to the intimate nature of our items, all sales are FINAL unless item is defective.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ellesdancewear@gmail.com.

Sale items (if applicable)
Final sale items and items listed 'AS IS' cannot be refunded - please read each item description carefully!

Exchanges (if applicable)
We only replace items if they are defective or damaged and if a replacement is available. If you need to exchange it for the same item, send us an email at ellesdancewear@gmail.com and send your item to: Elle's Dancewear LLC, 3915 Union Deposit Rd. #502, Harrisburg PA 17109, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping
To return your product, you should mail your product to: Elle's Dancewear LLC, 3915 Union Deposit Rd. #502, Harrisburg PA 17109, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.